Troubleshooting & Fixes

Troubleshooting & Fixes

If you find yourself unable to connect to the network, or you are experiencing a slow or otherwise poor network connection, here is a list of common solutions to try.

There are a number of things you can do in a short amount of time that can improve your computer’s performance on the ResTek network.


In order to improve the speed of your Internet connection, these instructions guide you through disabling the proxy. If you are using these instructions to troubleshoot your connection, you should open your web browser and attempt to visit a website once you have saved your changes.


  1. Go to Control Panel > Network and Internet > Internet Options.
  2. Select the Connections tab.
  3. Click the LAN Settings… button.
    Internet Properties
  4. Make sure Automatically detect settings is unchecked and click OK to save your settings.LAN settings
  5. Close and reopen your browser to ensure the changes go into effect.


  1. Go to Apple > System Preferences > Network.
  2. Click on Advanced….
  3. Click the Proxies tab.
  4. Uncheck Auto Proxy Discovery
  5. Click OK.
  6. Click Apply.
  7. You’re now off the proxy! Enjoy faster browsing!


Fragmentation makes your hard disk do extra work that can slow down your computer. Disk Defragmenter rearranges fragmented data so your hard disk can work more efficiently. Disk Defragmenter runs on a schedule, but you can also defragment your hard disk manually.

  • Open Disk Defragmenter by clicking the Start button , clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Defragmenter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click Defragment Now.


CCleaner is the number-one tool for cleaning your computer. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.

You can download it here for Windows and here for Mac OSX.


Keeping your computer software up-to-date keeps it running smoothly and efficiently. To update your PC or Mac, you’ll need to be connected to the internet.


If you have a permissions problem with a file installed by the Mac OS X installer, verifying and repairing your Disk Permissions should help.

  1. Click command and spacebar to open Spotlight, then type Disk Utility and open it.
  2. Once Disk Utility opens, select your hard drive in the panel on the left.
  3. Under the “First Aid” tab, click Repair Permissions.
  4. The program will check the hard drive for any permissions to repair. If it finds any, it will repair them.
  5. Once finished, Disk Utility will say “Permissions repair complete”.