Troubleshooting & Fixes

Troubleshooting & Fixes

If you find yourself unable to connect to the network, or you are experiencing a slow or otherwise poor network connection, here is a list of common solutions to try.

There are a number of things you can do in a short amount of time that can improve your computer’s performance on the ResTek network.

USING THE RESTEK PROXY

In order to improve the speed of your Internet connection, these instructions guide you through setting your web browser to use the ResTek Proxy. If you are using these instructions to troubleshoot your connection, you should open your web browser and attempt to visit a website once you have saved your changes.

WINDOWS GENERAL

  1. Go to Start > Control Panel > Internet Options.
  2. Select the Connections tab.
  3. Click the LAN Settings… button.
  4. Make sure Automatically detect settings is checked and click OK to save your settings.
  5. Close and reopen your browser to ensure the changes go into effect.

MACINTOSH

  1. Go to Apple > System Preferences > Network.
  2. Click on Advanced….
  3. Click the Proxies tab.
  4. Check Auto Proxy Discovery
  5. Click OK.
  6. Click Apply.
  7. You’re now on the proxy! Enjoy faster browsing!

DEFRAGMENT YOUR HARD DRIVE

Fragmentation makes your hard disk do extra work that can slow down your computer. Disk Defragmenter rearranges fragmented data so your hard disk can work more efficiently. Disk Defragmenter runs on a schedule, but you can also defragment your hard disk manually.

  • Open Disk Defragmenter by clicking the Start button , clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Defragmenter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click Defragment Now.

CCLEANER

CCleaner is the number-one tool for cleaning your computer. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.

You can download it here for Windows and here for Mac OSX.

UPDATE YOUR COMPUTER

Keeping your computer software up-to-date keeps it running smoothly and efficiently. To update your PC or Mac, you’ll need to be connected to the internet.

REPAIRING YOUR MAC OS X DISK PERMISSIONS

If you have a permissions problem with a file installed by the Mac OS X installer, verifying and repairing your Disk Permissions should help.

  1. Click command and spacebar to open Spotlight, then type Disk Utility and open it.
  2. Once Disk Utility opens, select your hard drive in the panel on the left.
  3. Under the “First Aid” tab, click Repair Permissions.
  4. The program will check the hard drive for any permissions to repair. If it finds any, it will repair them.
  5. Once finished, Disk Utility will say “Permissions repair complete”.