Residential Internet

Residential Internet

ResTek offers wireless (Wi-Fi) and Ethernet (wired) internet access in all rooms, common areas, and lounges in the Western Washington University residence halls. Here is a brief description of the different networks and their purposes. Instructions to connect your various devices can be found through the Get Online tab.

WWUResTek-secure: This is the standard network you will want to connect your computer, phone, or tablet to. WWUResTek-secure provides encryption, meaning that your data cannot be spied on; this makes this network safe for sensitive things like banking. A security certificate will need to be downloaded before connecting to this network, but, phones, tablets, Macs, and PC’s with Windows 8 and later, automatically download this the first time you connect. Computers with older operating systems, such as Windows 7 or Windows Vista, must connect to the -help network first and follow the instructions there. Both -secure and -alt do not require you to log in every time you want to access the internet.

WWUResTek-alt: This network is not encrypted like -secure, so it is advised to connect your capable device to -secure instead. -Alt is for devices without a standard browser such as game consoles and smart TVs. Both -secure and -alt do not require you to log in every time you want to access the internet.

WWUResTek-help: This network to allows temporary access for computers that need to manually download a security certificate, or if there are issues with -secure. If you are only using the -help network and cannot get onto -secure, please notify us using one of the methods below, as we would love to help get things sorted out. It is in your best interest to be using -secure.

WWUResTek-Guest: We use this network mostly in the summer to allow our temporary conference or other guests access to our network. This network will also show up during the school year in some halls, but you will not have a need (nor the ability) to connect to it if you are a WWU student or staff living and/or working in the residence halls.

Ethernet: Wired internet service is provided as well if you so choose to use it. It is a common misconception that connecting via Ethernet will be faster than using the wireless network, but this is not true anymore. That’s not to say Ethernet does not have its uses however, such as for internet-capable devices that do not have wireless capability. One thing to note is that only one Ethernet jack in each room is active (the left jack). If that jack is not working, please notify us at ResTek using the contact methods below.

Get Help

ResTek provides assistance connecting on-campus users to our residential network. If you experience trouble connecting, we can help by phone, email, or with a room visit. There are three primary ways to contact us for help:

  • By email: restek.info@wwu.edu
  • By phone: 360-650-2946
  • By submitting an askResTek ticket