TiVo

Basic Setup

  1. From TiVo Central, choose TiVo Messages & Setup.
  2. Choose Settings.
  3. Choose Phone & Network Setup. (TiVo displays menus letting you change phone options, make test calls, and perform other troubleshooting tasks. Home Media Option users also see an informational screen explaining how TiVo currently connects with their home network, piggy-backing on their Internet connection to make its calls.)
  4. Choose Edit phone or network settings.
  5. Choose Phone Dialing Options. (TiVo lists your currently dialed number, as well as any special dialing circumstances: dialing “9” to reach an outside line, for instance, or turning off a call-waiting beep.)
  6. Select Set Dial-In Number. (Type your area code at the next screen.)
  7. Press Select to fetch the latest batch of phone numbers. (TiVo uses its current phone number to call TiVo’s headquarters and grab a list of available phone numbers in your area.)
  8. Press the Up or Down Arrow to select a phone number.

TiVo presents a list of nearby numbers. Highlight one for TiVo to call, and press Select to choose it. (You may need to call your phone company to see which numbers are really local.)

Error Messages

  • Failed – Unknown Error (P01)
  • Failed – Phone Line Not Found (P04)
  • Failed – No Dial Tone (P05)
  • Failed – Could Not Connect (P07)
  • Failed – Service not Answering (P08)
  • Failed – Problem Getting Account Status (P13)
  • Failed – Could Not Set Clock (P20)

To resolve the issue, perform the following steps:

  1. If you are connecting using Voice Over IP (VOIP), please complete the steps in Is My TiVo DVR Compatible with Voice over IP? before proceeding.
  2. If you have DSL, please complete the steps in Problems with Phone Connections to the TiVo Service Using DSL before proceeding.
  3. Verify that the phone cord is securely connected to the back of the DVR and to a working wall jack.
  4. Powercycle the DVR by unplugging both the phone cord and the power cord from the back of the DVR. This will release the phone line and reset the modem. Wait at least 15 seconds, and then reconnect both cords. You will have to begin Guided Setup again. If one of the Guided Setup calls fails again, continue with Step 3.
  5. When you get to the Phone Setup screen in Guided Setup, select Custom Setup. Check the settings as listed below.
  • Check the Set Dial Prefix setting. If you need to dial a number, such as 9, to get an outside line, verify that the number is entered here, followed by a comma (press PAUSE to enter a comma). Each comma entered inserts a two second pause. More than one comma may be necessary to insert the appropriate pause between the dial prefix and the dial-in number.
  • Check the Set Call Waiting Prefix setting. If you have call waiting and you already entered a call waiting prefix, ensure it is followed by a comma (press PAUSE to enter a comma).
  • Check the Dial Tone Detection and Phone Availability Detection settings. Set both of these to Off and make a test connection. Try the different combinations of Dial Tone Detection and Phone Availability Detection settings to determine which of these settings can be left On.

First Call (Toll-Free Setup Call)

  1. The Setup Call downloads a list of local dial-in numbers. If this call fails, you can find a list of local dial-in numbers using the Local Dial-In Numbers tool.
  2. Enter one of these local dial-in numbers as the Set Dial Prefix setting. To do this, select Change Phone Settings. On the Dial Prefix screen, choose “Yes”. If you need to dial a number (such as 9) to get an outside line, verify that the number is entered, followed by a comma. (Press PAUSE to enter a comma.) Then enter the dial-in number you found with the Local Dial-In Numbers tool, followed by two commas.
  3. Press SELECT to use these dialing options and continue with the Setup Call. If the Setup Call fails, repeat the previous step using a different number from the TiVo Dial-In Numbers list. When the Setup Call succeeds, choose a number from the Dial-In Number screen and continue with Guided Setup.

Second Call (Program Info Call)

  1. The Program Call downloads program information and sets the DVR’s clock. If this call fails, you will need to try a different dial-in number to complete Guided Setup.
  2. Press the LEFT arrow several times to go back to the Dial-In Number screen. Try selecting a different dial-in number from the list and continue with Guided Setup.
  3. If the Program Call fails with every number on the list, try waiting until off peak hours (after 11:00 PM and before 3:00 PM local time) to complete Guided Setup.

Local Bellingham phone numbers

These phone numbers might need to be followed by 2 commas.

  • (360) 647-9562
  • (360) 527-4925
  • (360) 756-9135