FAQ
Q: How do I keep my computer secure?
A: Using anti-virus software, anti-spyware and anti-adware programs along with following safe computing guidelines will help keep your computer virus free and your personal information private.
Q: Is it possible to print to the labs from my room?
A: Yes! You can print to the residence hall lab printers from your room with iprint.
Q: How do I access my Western E-mail through an email client?
A: We have instructions for setting up Thunderbird, Outlook and Outlook Express for use with your MyWestern E-mail address.
Q: What is the U: drive?
A: The U: drive is a place where you can store files and access them from almost anywhere!
Q: How can I access the U: drive when I’m not on a lab computer?
A: You can access the U: drive either on the internet via MyFiles or add it as an actual drive using WebDav.
Q: Where can I see information about my network usage?
A: You can use MyStats to check your network usage and the status of your ResTek help tickets.
Q: How can I contact ResTek?
A: The “contact us” page has information on how to contact us.
Q: How can I speed up web browsing?
A: If you haven’t already, you can enable the proxy and it may speed up your browsing speed.
Q: I am a new student and I can’t get on the internet. What do I do?
A: We have many resources that can help you get connected. If you continue to have problems, don’t hesitate to contact ResTek.