The Basics
The ResTek Internship program offers interested on-campus residents an exciting experience in an internet service and support environment. Combining training and work experience — assisting approximately 4,000 fellow residents in getting connected to the internet when they move in — with a wide variety of volunteer opportunities to develop invaluable skills, ResTek Interns have fun and make a real difference.
Perks!
- Great experience for your resumé
- Professional reference
- Free early move-in privileges
- Free meals before dining halls open
- Free t-shirt
- Instant circle of friends
- Receive early consideration for part-time, on-campus job openings at ResTek if you apply as they become available
What is ResTek?
ResTek, a program of Western Washington University’s Office of University Residences, provides education and support to on-campus residents in their use of technology. The ResTek staff provide assistance in the form of phone and email communication, instructional web pages, and moderated discussion forums. ResTek focuses on internet connection issues, virus protection and detection, and responsible use of the computer network.
Phase One
The ResTek Internship begins with a training and work period. Interns move into their residence halls several days before the halls open on Sunday, September 20th, and train in preparation to provide technical support in their halls, with work scheduled around other school-related commitments.
- Troubleshoot resident Ethernet connections to the Internet and wireless routers
- Assist and educate residents in a one-on-one environment, by phone, email, or visiting the resident’s room
- Work independently under limited supervision
- Work in a group environment where everyone contributes their individual talents to accomplish the group’s goals
- Other tasks and projects as assigned
Phase Two
Interns can then voluntarily stay connected to ResTek throughout the academic year, with opportunities to take on a range of commitments based on interest and availability. This stage might include the following:
- Attending ResTek staff meetings
- Continuing to troubleshoot resident Internet connections an as-needed basis in your residence hall
- Representing ResTek at Hall Council meetings
- Other projects as assigned
Term of Internship and Training
The internship will span the entire 2009-2010 academic year, with opportunities to be considered for ongoing, part-time, positions with ResTek if they become available. Training will begin several days before the residence halls open on Sunday, September 20th, and tech support shifts scheduled around school-related and other activities continue through Friday, September 25th. Phase Two of the internship proceeds through the end of Spring Quarter 2010.
Qualifications
ResTek is interested in applicants who are willing to learn and help students with their computers. Thorough training will be provided.
- Highly motivated individuals
- Live on-campus for 2008-2009 academic year
- Ability to communicate professionally, clearly, and with accurate detail via phone, computer (e-mail, IM, forums), and in person
- Ability to work independently and in a team environment both efficiently and courteously
- Maintain a 2.00 cumulative GPA during employment
- Maintain ten (10) credits per quarter for undergraduate students, eight (8) for graduate students
And, knowledge of (or willingness to learn):
- Windows or Macintosh connectivity components
- Web Browsers (Internet Explorer, Firefox, etc) configuration and troubleshooting
- Configuration and troubleshooting of ethernet cards and wireless routers
- Virus and Spyware removal and prevention
- Configuring peer-to-peer file sharing programs for responsible network usage
- Connectivity and troubleshooting of online games and consoles
Apply Now!
We are no longer accepting applications for the 2009-2010 academic year. If you plan to live on campus for the entire 2010-2011 academic year, please check back in Spring quarter, 2010, when we’ll be recruiting for next year.
Are there other jobs at ResTek?
That said, we are interested in hearing from students who might be interested in working at ResTek in any of the positions listed on our jobs page. We’d like to provide more information and guidance as to what kind of experience these positions require, as well as specifics about what interested students can do to learn the skills they would need in order to qualify.
So, if you are interested, please carefully read the job descriptions on the jobs page and submit an interest survey to let us know that you’d like to learn more.
We’ll hold on to your contact information and invite you to an informational meeting sometime during Fall quarter.
Questions
Contact Howard Muhlberg at jobs@restek.wwu.edu, or call (360) 650-3289.