Internship Job Description

ResTek Internship

The ResTek Internship program offers interested WWU students living on campus an exciting experience in an internet service and support environment. Via a paid training and work experience — assisting approximately 4,100 fellow residents in getting connected to the internet when they move in — ResTek Interns develop invaluable skills, have fun, and make a real difference.

Perks!

  • Start off the school year with some pocket money
  • Great experience for your resumé
  • Professional reference
  • Free early move-in privileges
  • Free meals before dining halls open
  • Free t-shirt
  • Instant circle of friends
  • Receive early consideration for part-time, on-campus job openings at ResTek if you apply as they become available

What is ResTek?

ResTek, a program of Western Washington University’s Office of University Residences, provides education and support to on-campus residents in their use of technology. The ResTek staff provide assistance in the form of phone and email communication, instructional web pages, and room visits. ResTek focuses on internet connection issues, virus protection and detection, responsible use of the computer network, and cable TV troubleshooting.

The Internship

ResTek Interns move into their residence halls several days before the halls open for Fall Quarter, and train in preparation to provide technical support in their halls, with work scheduled around other school-related commitments.

  • Help residents connect to Wi-Fi and Ethernet internet in their residence hall
  • Help residents connect to our Cable TV service
  • Assist and educate residents in a one-on-one environment, by phone, email, or visiting resident rooms
  • Work independently under limited supervision
  • Work in a group environment where everyone contributes their individual talents to accomplish the group’s goals
  • If interested, continuing to troubleshoot resident internet connections on an as-needed, volunteer basis in your residence hall
  • If interested, representing ResTek at Hall Council meetings on a volunteer basis
  • Other tasks and projects as assigned

Term of Internship and Training

Interns move into their on-campus residence halls on the Wednesday before the rest of our on-campus students move in (September 20th). That evening there is a welcome meal and orientation, training starts the next morning, continues through noon on Saturday, tech support shifts scheduled around school-related and other activities begin on Sunday morning, and continue through the Friday, September 29th. Select Interns will be offered the option to work beyond the 29th, if we continue to have a high level of demand for support.

Wage and Hours

The wage for the Internship is $11.00 per hour. Interns can expect to train and work up to 40 hours before classes start, with hours tapering off by Friday, September 29th.

Qualifications

ResTek is interested in applicants who are willing to learn and help students with their computers. Thorough training will be provided.

  • Highly motivated individuals
  • Live on-campus for 2017-2018 academic year
  • Ability to communicate professionally, clearly, and with accurate detail via phone, email, and in person
  • Ability to work independently and in a team environment both efficiently and courteously

And, knowledge of (or willingness to learn):

  • Windows and/or Mac operating systems
  • Web browser configuration and troubleshooting (Internet Explorer, Firefox, Chrome, Safari, etc)
  • Configuration and troubleshooting of Ethernet and Wi-Fi internet connections
  • Virus and Spyware removal and prevention
  • Connectivity and troubleshooting of online games and consoles
  • Connecting TVs to Cable TV and programming channels
  • Connecting Smart TVs to the internet

Apply Now!

Online Application

Deadline: 8:00am, Monday, August 21, 2017

Equal Opportunity & Affirmative Action

Western Washington University does not discriminate in its programs or activities on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, WWU, Old Main 345, MS 9021, 516 High Street, Bellingham, WA 98225; 360-650-3307 (voice) or 711 (Washington Relay); eoo@wwu.edu.

Questions?

Contact Howard Muhlberg at restek.jobs@wwu.edu, or call (360) 650-3289.