Consultant
Job description
The ResTek staff provides instruction and assistance to residents in the form of room visits, phone and online support, instruction sheets and e-mail communication. ResTek focuses on network/Internet connection issues, virus protection and detection, and responsible network use including bandwidth management. Consultants work a flexible schedule, with an emphasis on educating students about their technology so they may solve future problems.
Responsibilities
- Troubleshoot resident wired and wireless connections to our network
- Assist and educate residents in a one-on-one environment, by phone, email, or visiting the resident’s room
- Work independently under limited supervision
- Work in a group environment where everyone contributes their individual talents to accomplish the group’s goal.
- Participate in weekly staff meetings and training
- Other tasks and projects as assigned
Term of position and training
The Consultant position starts paid training immediately, training and work continue through the remainder of the academic year, with opportunities to remain on staff until graduation from Western. Staffing levels are regularly reassessed and based on the need throughout the year, and there is a possibility of work available during the summer break.
Wage and reportage
The Consultant wage as of Fall 2009 is $9.15 per hour for both work study and non-work study students. Consultants report to the ResTek Program Coordinator. Hours vary between 10-19 per week during the academic year, with potential for 20 to 40 hours of work in the summer if offered.
Qualifications
ResTek is interested in applicants that are willing to learn and help students with their computers. Thorough training will be provided.
- Highly motivated individual
- Live on campus
- Ability to communicate professionally, clearly, and with accurate detail via phone, computer (e-mail, IM, forums), and in person
- Ability to work independently and in a team environment both efficiently and courteously
- Knowledge of (or willingness to learn):
- Windows and Macintosh operating systems and connectivity
- Web Browsers (Internet Explorer, Firefox, Safari, etc.) configuration and troubleshooting
- Configuration and troubleshooting of ethernet cards and wireless routers
- Virus and Spyware removal and prevention
- Connectivity and troubleshooting of online games and consoles
- Maintain a minimum 2.00 cumulative GPA during employment
- Maintain ten (10) credits per quarter for undergraduate students, eight (8) for graduate students.
Interested?
ResTek is not currently hiring for this position.
However, we are interested in hearing from students who might be interested in the position. We’d like to provide more information and guidance as to what kind of experience the position requires, as well as what interested students can do to learn the skills they would need in order to qualify for the position.
So, follow this link and submit the online form to let us know that you’d like to learn more. We’ll hold on to your contact information and invite you to an informational meeting sometime during Fall quarter.
Questions
Contact Howard Muhlberg at Howard.Muhlberg@wwu.edu, or call (360) 650-3289.