The ResTek Program provides education and support to on-campus residents in their use of technology. Residential Technology Services (ResTek) is a program of the Office of University Residences.
The ResTek staff is composed of WWU students who have been trained to assist residents with their technology needs via phone, email, and room visits. Throughout the year, ResTek consultants are readily available to help assist you with virus and spyware infections, safe Internet habits, and connecting your computer to the Internet. Our goal is to provide guidance so you gain knowledge and confidence in maintaining your own computer.
The residential network is currently experiencing an unexpected outage. ResTek is aware of the problem, and is working on a solution. Please be patient while we try to restore Internet access to the residence halls. Thank you.
–Edit: All services have been restored. If you are still having difficulty with your Internet connection, please restart your computer and try again. If, after restarting, you still experience difficulty, please call ResTek for assistance. Thank you.
It has come to our attention that Windows computers running XP and Vista may be at risk of contracting the Conficker virus. Microsoft has recently released a patch to fix the security threat. To protect yourself from this virus, we strongly recommend that all XP and Vista users run a Windows Update. You can find instructions on how to do this, including how to set up automatic updates, here.
Xbox Live is undergoing maintenance this evening, causing residents to experience an MTU error when they attempt to sign in. Few details are available from Microsoft at this time, but it is believed that the service will be restored sometime on Tuesday, September 30. Thank you for your patience in this matter.
Are you an incoming student for Fall 2008? You probably have a few questions about the Internet connection available in the residence halls. We’ve compiled a list of information so you can become more acquainted with ResTek and what we provide. The New Student Information page also has a checklist with the items you need to get connected to our network.
If you have any questions, contact the ResTek Staff at (360) 650-2946, or email: info@restek.wwu.edu.
Northwest Computer, a Bellingham based computer vendor, is now an authorized Apple reseller and service center. It offers standard services such as technical support and trouble shooting, hardware repairs and installation, and putting Windows programs on your Mac. Most of the work is in house and about $90/hour. They also offer warranty work with a third party specialist.
For the location and contact information for Northwest Computer, please visit our local vendors site.
Wireless connectivity is newly available in these residence hall areas:
- Higginson Fishbowl
- Ridgeway Commons Main Lounge
- Ridgeway Commons Dining Area (Highland side)
- Ridgeway Gamma Main Lounge
- Ridgeway Kappa Main Lounge
- Mathes Main Lounge
- Edens North Main Lounge
- Buchanan Towers Main Floor
You can still enjoy wireless in:
- Birnam Wood Community Building
- Nash Main Lounge
- Beta Main Lounge
- Buchanan Towers 3rd Floor Lounge
- Fairhaven Main Lounge